Service · AI
AI-powered platforms
An assistant that answers in the citizen's language using official data, by text and by voice, and knows when to hand over to a person. We have built and operated one for an entire destination.
Who it is for
Tourist offices, citizen services, procedures portals and any service that gets the same questions hundreds of times a day.
What we deliver
- 01
Conversational assistant with streamed responses and live voice.
- 02
Knowledge base connected to your official sources: events, opening hours, regulations, listings.
- 03
Real-time context: geolocation, weather, transport, service status.
- 04
Handover to people: live chat with the office and telephone.
- 05
Dashboard with conversations, unanswered questions and answer quality.
- 06
GDPR compliance: data minimisation, defined retention and Cloud DLP for sensitive data.
How we work
- 01
Sources
We identify which official information the assistant needs to know and how it is kept up to date.
- 02
Pilot
A closed version with your team to measure accuracy and fine-tune the tone.
- 03
Launch
Release on web, app and kiosks with analytics from day one.
- 04
Continuous improvement
Monthly review of unanswered questions and expansion of the knowledge base.
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Shall we talk?
Request a proposal